Privacy Notice
PRIVACY NOTICE
(Last updated: July 2018)
Thank you for visiting our website operated by gratitudinee.com.
The Company is committed to providing a secure, enjoyable, and professional online shopping experience, together with a high standard of customer service. As part of this commitment, we respect and protect your privacy and personal information.
This Privacy Policy explains the types of information we collect from and about you when you visit our website (each referred to as a “Site”). The Sites, together with all related services and features, are collectively referred to as the “Services”.
This Privacy Policy also explains how we may use and share your personal information, as well as the choices available to you regarding the use of your information.
By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer and storage of your personal information in the United States, Canada, and Hong Kong. By continuing to use the Services, you also agree to our Terms of Use. If you do not agree with these terms, please do not access or use the Services.
What Information Does the Company Collect?
We may collect information from and about you in several ways, including:
Information Collected Through Interactions With You
We collect information when you:
• Use our Services
• Make a purchase
• Subscribe to newsletters or mailing lists
• Participate in promotions, competitions, surveys, or reviews
• Contact customer support
• Send gifts or virtual gift cards
If you place an order, we may also collect your billing address.
Information You Provide About Other People
If you send communications or gifts through our Services to another individual, we may collect details such as their:
• Name
• Telephone number
• Email address
• Delivery address
Information Collected Automatically
We and our service providers may use technologies such as:
• Cookies
• Pixel tags
• Log files
• JavaScript
• Web beacons
These technologies help us collect non-personal information, including:
• Browser type
• Operating system
• IP address
• Device identifiers
• Pages visited
• Time spent on the Site
• Links clicked
• Email interactions
This information helps us improve your shopping experience and provide more relevant offers and advertising.
Information From Third Parties
We may obtain additional information from third-party sources to verify or update your information, or when you interact with us through social media or other external platforms.
Combined Information
We may combine information collected from various sources to improve our Services, customer support, and marketing efforts.
Third-Party Analytics & Advertising
We may work with advertising and analytics providers who use cookies and similar technologies to help us understand website usage and provide more relevant advertising.
These third parties may collect information independently in accordance with their own privacy policies.
What Are My Tracking Options?
Certain areas of our website require cookies in order to function properly.
By using our Services, you consent to our use of cookies.
We use several categories of cookies, including:
Strictly Necessary Cookies
These cookies are essential for website functionality, including maintaining your shopping basket and login status.
Performance Cookies
These cookies help us understand how visitors use our Services and allow us to improve website performance.
Functionality Cookies
These cookies remember your preferences, such as language, currency, and shipping country.
Targeting Cookies
These cookies help us provide advertisements that may be more relevant to your interests.
You may manage cookie preferences through your browser settings.
Further information regarding online advertising preferences may be found at:
• www.aboutads.info/choices
• www.networkadvertising.org/managing/opt_out.asp
How Does the Company Use the Information Collected?
We may use your information for purposes including:
• Processing and delivering orders
• Handling payments, returns, and refunds
• Providing customer support
• Improving our website and services
• Sending promotional materials and offers
• Personalising your shopping experience
• Preventing fraud and protecting security
• Conducting analytics and business operations
What Information Does the Company Share?
We may share information with:
Affiliated Companies
Information may be shared within the Company group and affiliated businesses.
Co-Marketing Partners
Certain promotions or services may involve trusted third-party partners.
Service Providers
We may share information with service providers who assist with:
• Payment processing
• Delivery services
• Marketing
• Analytics
• Customer support
Legal Requirements
We may disclose information where required by law or where necessary to protect our rights, customers, or business operations.
Business Transfers
In the event of a merger, acquisition, or business transfer, customer information may be transferred as part of the transaction.
Text Marketing & Notifications
Where applicable, by providing your telephone number during checkout or subscribing to text notifications, you consent to receiving:
• Order updates
• Abandoned basket reminders
• Promotional text messages
You may unsubscribe at any time by following the instructions provided in the messages or by contacting us directly.
How Can I Access, Update, or Remove My Information?
You may contact our customer support team at gratitudinee.com to:
• Access your information
• Correct inaccurate information
• Request deletion of your personal data (subject to applicable laws)
Marketing Communications
If you make a purchase, you may receive promotional emails from us.
You may opt out at any time by:
• Clicking the “unsubscribe” link in our emails
• Updating your account preferences
• Contacting customer support directly
California Privacy Rights
California residents may request details regarding disclosure of personal information for direct marketing purposes by contacting:
legal@health-canada-approved.com
Please include “California Privacy” in the subject line.
Children's Privacy
Our Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Security
We take appropriate physical, technical, and administrative measures to safeguard your information.
Sensitive information transmitted through our website is protected using SSL encryption technology.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those websites.
Where Is My Data Stored?
Your personal information may be stored and processed in:
• United States
• Canada
• Hong Kong
By using our Services, you consent to such international data transfers.
We retain personal information only for as long as necessary to fulfil legal and business requirements.
International Users
Regardless of your location, you acknowledge and consent to your information being processed and stored in the countries listed above.
Changes to This Policy
Any updates to this Privacy Policy will be posted on this page.
Continued use of our Services following any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us via:
service@gratitudinee.com
For unsubscribe requests, customer support enquiries, or privacy-related concerns, please contact us directly through the same support channel.
If you remain dissatisfied with how your information has been handled, you may lodge a complaint with your local supervisory authority or the United States Federal Trade Commission (FTC).
Further information can be found at:
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc