FAQ

How Do I Place an Order?

To place an order:

  1. Add your chosen items to your shopping basket.

  2. Proceed to checkout either via our website or PayPal.

• To continue using our website checkout, click the green “Checkout” button located on the right-hand side of the screen.

• To pay via PayPal, simply click the PayPal button.

  1. You will then be directed to the Customer Information page, where you will be asked to provide:

• Email address
• Full name
• Delivery address

  1. If you have a valid discount code, please enter it in the “Discount” field on the right-hand side of the page and click “Apply” to activate your discount.

  2. Click “Continue to Shipping” and ensure your delivery address is entered correctly. If your billing address differs from your delivery address, please update it accordingly.

  3. Continue to the payment section and enter your payment details. You may select the option indicating that your billing and delivery details are the same, where applicable.

  4. Once all information has been completed, click “Complete Order”. You will then receive an on-screen confirmation along with a confirmation email containing your order details.

Should you experience any difficulties during checkout, please contact our customer support team via service@gratitudinee.com.

What If I Receive Missing or Incorrect Items?

If any items are missing or incorrect, please contact us at gratitudinee.com and include your Order Number together with photographic proof (image size below 1MB).

We will gladly resend the correct item at no additional cost. There is no need to return the incorrectly received item — please feel free to keep it as a gift from us.

How Will I Know My Order Has Been Successfully Placed?

You will receive an order confirmation email containing your Order Number and purchase details shortly after your order has been completed.

Can I Amend My Order?

Order amendments are permitted up until 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Please contact us via service@gratitudinee.com should you wish to make any changes.

How Do I Add Items to My Basket?

  1. Visit the product page of the item you wish to purchase and select your preferred options.

  2. Click the “Add to Basket” button. You will then be taken to your shopping basket.

  3. Adjust the quantity using the “Quantity” field next to the product image if required.

You may then continue shopping or proceed to checkout.

How Do I View My Shopping Basket?

To view your basket, click the Basket icon located at the top of the website.

From there, you may:

• Adjust item quantities
• Remove products
• Review your order before checkout

How Do I Remove Items From My Basket?

Click the Basket icon in the upper-right corner of the page.

Locate the item you wish to remove and click the “Remove” link beneath the quantity section. The page will automatically refresh and update your basket.

How Do I Change Item Quantities?

Open your basket by clicking the Basket icon in the upper-right corner of the page.

Update the quantity in the “Quantity” field beside the relevant item. The total cost will automatically update accordingly.

Which Browsers Are Recommended?

For the best experience, we recommend using:

• Google Chrome
• Safari
• Firefox
• Microsoft Edge

What Payment Methods Do You Accept?

We currently accept:

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• Apple Pay

How Do I Pay Using PayPal?

PayPal offers a quick and secure way to pay online.

Once you are ready to complete your order, click the “PayPal” button during checkout. You will then be redirected to the PayPal website to complete your payment securely.

Please ensure all payment details are entered correctly for smooth processing.

How Do I Use a Discount Code?

  1. Select the item(s) you wish to purchase and click the green “Checkout” button.

  2. Complete the required customer information fields.

  3. Locate the “Discount” field on the upper-right side of the page.

  4. Enter your promotional code and click “Apply”.

  5. Please ensure the discount has been successfully applied before completing payment.

What Is Your Returns & Exchanges Policy?

Please refer to our Returns Policy page for full details regarding returns and exchanges.

Our customer support team is available 24/7 and will respond as promptly as possible.

How Do I Return an Item?

Please contact our support team via service@gratitudinee.com for return instructions and further assistance.

What Is Your Cancellation Policy?

Orders may be cancelled up until 11:00 PM (PDT, GMT-7) on the same day the order is placed.

After this time, cancellations may no longer be possible.

To request a cancellation, please contact us at gratitudinee.com.

Is Ordering Online Secure?

Yes. We take customer privacy and security very seriously.

All transactions and personal information submitted through our website are protected using SSL (Secure Socket Layer) encryption technology to ensure a secure shopping experience.

Is It Safe to Use My Credit Card on Your Website?

Yes. Our website uses a secure and trusted payment gateway with AES-256 encryption technology to protect all payment information.

Is My Personal Information Kept Private?

Absolutely.

Any personal information shared with us is treated as strictly confidential. We do not sell, rent, or share your personal information with third parties without your consent, unless required by law.