Return Policy

Cancellation Policy

We accept order cancellations before the product has been dispatched or produced. If the order is cancelled at this stage, a full refund will be issued.

Unfortunately, once the order has been dispatched, it can no longer be cancelled.

Returns Policy

We accept returns on eligible products. Customers have the right to request a return within 14 days of receiving their order.

To qualify for a return, the item must:

• Be unused
• Be in its original condition
• Be returned in its original packaging

Proof of purchase or a receipt will also be required to process the return.

Please do not return your purchase directly to the manufacturer.

Customers will only be charged shipping costs once at most (including returns). No restocking fees will be charged for returned products.

Refunds

Once your returned item has been received and inspected, we will notify you by email confirming receipt of the returned goods.

We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically credited to your original method of payment within a reasonable number of working days.

Late or Missing Refunds

If you have not yet received your refund, please first check your bank account again.

You should then contact your credit card provider, as it may take some time before the refund is officially processed and reflected on your statement.

Next, please contact your bank, as additional processing time may apply.

If you have completed all of the above steps and still have not received your refund, please contact us at gratitudinee.com.

Return Address

To obtain the correct return address, please contact our Customer Support team at gratitudinee.com.